This Refund Policy governs the refund process for purchases made on hypergamez.com ("the Site") operated by Sado Pte Ltd. By using the Site and making a purchase, you agree to comply with this Refund Policy.
1. Eligibility for Refund:
1.1 You are eligible to request a refund if you have made a purchase on hypergamez.com and meet the following conditions:
(a) The request for a refund is made within 30 days from the date of payment.
(b) The game for which you purchased the key has not been redeemed or activated.
2. Refund Process:
2.1 In order to request a refund, we kindly ask you to utilize our contact form to get in touch with our customer support team. You can find the contact form on our website, and it will provide you with the necessary information to reach out to us. When submitting your request, please ensure to include all the required details, such as your order information, as this will help us initiate the refund process promptly.
2.2 Once your refund request is received, we will review it and determine if you meet the eligibility criteria mentioned in Section 1. If your request is approved, we will process the refund.
2.3 Refunds will be issued to the original payment method used for the purchase. It may take up to 30 days for the refund to be reflected in your account or statement, depending on your payment provider.
3. Non-Refundable Items
3.1 Certain items or circumstances may not be eligible for a refund. These include:
(a) Redeemed or activated game keys or products.
(b) Digital content that has been downloaded or accessed.
(c) Products or services that are explicitly marked as non-refundable at the time of purchase.
4. Changes to Refund Policy
4.1 Sado Pte Ltd reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review the Refund Policy periodically for any updates.